TICKETING

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How do I purchase a ticket?

Tickets are on sale now: Get Your Tickets Here! Sponsorships are available now as well. Contact Michelle Garcia at 512-900-3243 EXT 4 for more information on sponsoring Heartbeats & Heroes.

How do I know my ticket purchase was completed?

You will receive an email with your ticket confirmation and details. Try checking your spam folder if you don’t receive it within a few hours. If you still do not receive an email confirmation contact us for help.

Why do I have to log in?

Logging in allows One Cause to create a unique identity for each guest in turn speeding up the check in and check out process the night of the Gala.

Why is credit card information requested?

Individual credit card information is requested for ease of check out. At the end of the night any donation, purchases or pledges made the evening of the Gala will be automatically charged to the card we have on file and you will be able to leave at your convenience once you have collected any items you may have bid on and won. All credit card information is securely held.

What’s up with the Add-on items?

Add-on items are available after you make a ticket or sponsor selection. These drop-down options allow you to purchase additional items to enhance your gala experience. You can purchase multiple add-ons for each guest. The Raffle Mini Box offerings also include the chance to win a surprise raffle item with a value of $500!

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SPONSORSHIP

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How do I sponsor Heartbeats & Heroes?

Please check out our sponsorship information here! You are always welcome to contact Michelle Garcia (michelleg@champhearts.org OR call 512-900-3243 EXT. 4) with any questions.

I am already a sponsor-how do I give you my guest names?

The email you receive confirming your ticket purchase will ask you to please log in to manage your guests and their contact information.

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SILENT AUCTION

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How do I bid on auction items?

Bidding is so easy, it is done from your smartphone. We’re using the digital auction software, One Cause/Bidpal, for auction items. Once auction packages are available for bidding you will be notified via email/text. You will also receive notifications if someone has out bid you. It’s a fun competition that benefits everyone. Enjoy your evening and let the online tool keep an eye on your items for you.

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AT THE EVENT

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What is the dress code for the evening?

2021 is the year of Anything Goes! Since you will join us from the comfort of your home, your attire is a personal choice. Just make sure you are camera ready! If you are Hosting a Watch Party, consider a suggested attire for your guests.

How/when do I sign in for the virtual event?

A separate email with log on instructions will be sent the week ahead of the event. You are encouraged to trial log on to ensure all the connections/applications are working correctly for your set up (desktop, laptop, smart TV, etc.). Tech help will be available during the event by email, phone, and/or chat.

How do I Host a Watch Party?

Gather your small group of socially distanced friends/family to enjoy the HEARTBEATS & HEROES at home program together in your home, or from multiple locations. You’ll be the host of a dedicated virtual “room”, and your guests will be connected to that space. Your “room” will then be connected to the larger event. Program emcees, auctioneers, and others may pop into your room to visit during the evening.

How long is the program?

The VIP Reception begins at 5:30 PM. The main program runs from 6:00-7:00 PM. A detailed schedule of the evening will be posted on the event website and noted in the mailed programs.

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