TICKETING

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How do I purchase a ticket? 

Ticket are on sale now: Get Your Tickets Here! Sponsorships are available now as well. Contact Michelle Garcia at 512-900-3243 EXT 4 for more information on sponsoring Heartbeats & Heroes.

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How do I know my ticket purchase was completed?

You will receive an e-mail with your ticket confirmation and details.  Try checking your spam folder if you don’t receive it within a few hours. If you still do not receive an email confirmation contact us for help. 

 

Do I need to bring my ticket to the Gala?

Nope! We’ll have your name at registration, so no need to print or bring anything with you as long you have completed all registration requirements. I.e. name & guest name (if applicable), address, mobile number, form of payment.

 

Why do I have to log in?

Logging in allows One Cause to create a unique identity for each guest in turn speeding up the check in and check out process the night of the Gala. 

 

Why is credit card information requested?

Individual credit card information is requested for ease of check out. At the end of the night any donation, purchases or pledges made the evening of the Gala will be automatically charged to the card we have on file and you will be able to leave at your convenience once you have collected any items you may have bid on and won.  All credit card information is securely held.

 

SPONSORSHIP

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How do I sponsor Heartbeats & Heroes?

Please check out our sponsorship information here!

You are always welcome to contact Michelle Garcia at 512-900-3243 EXT 4 with any questions. 

 

I am already a sponsor-how do I give you my guest names?

The e-mail you receive confirming your ticket purchase will ask you to please log in to manage your guests and their contact information.

 

PARKING

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Parking at the Hyatt Regency Austin

There is a parking garage located on the south side of the hotel, just off Barton Springs. Heartbeats & Heroes guests receive complimentary parking in the garage.  Valet passes for 5 cars will be provided to VIP level Sponsors (Champion, Tribute & Hero Sponsors).

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Valet is also available at the rate of $21.00 with no in-and-out privileges, paid to the Valet.

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SILENT AUCTION

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How do I bid on auction items?

Bring your fully charged phone to the Heartbeats & Heroes Gala!! We’re using the digital auction software, One Cause, for auction items. Once auction packages are available for bidding you will be notified via email/text.  You will also receive notifications if someone has out bid you. It’s a fun competition that benefits everyone. Enjoy your evening and let the online tool keep an eye on your items for you. 

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AT THE EVENT

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What is the dress code for the evening?

Heartbeats & Heroes is cocktail attire. It’s Saturday night so take it up a notch, think party dress. An above-the-knee hem is appropriate, or an evening pantsuit. Men: suit, tie optional. 

 

 

Where do I go when I arrive at Hyatt Regency Austin?

Please head to Texas Ballroom for check in. 

 

What if I have dietary restrictions or preferences?

Vegan and gluten free options are available. Please log into One Cause to make your selection if you have not already.